Frequently asked questions

Keep your carpets & upholstery clean and safe with the professionals at Xtraclean
Experts in Carpet, Upholstery & Hard Floor Cleaning

When it comes to looking after your carpets and upholstery, you need to know you're in safe hands. Rugs can be an investment so why let just anyone touch them!. Here at Xtraclean we are a NCCA member meaning we are part of the only independent UK trade body dedicated to the cleaning of carpets, hard flooring, upholstery, curtains and other soft furnishings. This means you're in safe hands with Xtraclean.

A. We recommend that your carpets are professionally cleaned by one of our qualified technicians every 12-18 months. Carpets should be cleaned on a regular basis and before they become heavily soiled. Allowing soil to build up will significantly reduce the life of a carpet. Please read our article on why regular carpet cleaning is necessary.

A. It is highly recommended that you allow one of our professional cleaners to inspect your soft furnishings. There are many items available to the public that are advertised for carpet and upholstery cleaning. However, along with these come many risks and the potential of causing irreversible damage. We are an NCCA member and we have the correct training and knowledge, along with access to professional products, to ensure that a correct and safe job is carried out and the best possible results are achieved.

A. Yes, please visit our emergency carpet cleaning tips page for guidance on removing many general spots and stains shortly after they occur.

A. Pricing will vary depending on many factors; the amount and type of work to be carried out, the construction and situation of the items, your location, required equipment, etc. Due to the amount of variables in any given job, we are often unable to provide a quote over the phone, or without carrying out an on-site survey. It is highly recommended that one of our technician carry out a detailed inspection before commencing any work, to fully understand what they are dealing with and inform the customer of any potential problems. Click here to view our pricing guide.

A. All cleaning methods are designed to produce good results and each has its place within the industry. Some methods use more water and others more mechanical action. More important than the type of cleaning is the skill of the technician to carry out the cleaning properly and safely. All our technicians have a recognised qualification in carpet and upholstery cleaning and have been trained on the use of all cleaning methods. They will be able to advise on the most appropriate method, or combination of methods, for your situation.

A. Today’s chemicals and detergents are manufactured to the highest specifications for quality and effectiveness. We only use detergents designed for the removal of soil from carpets and upholstery and, when used correctly, these will not lead to any rapid re-soiling. Detergents that are not designed for use on carpets and upholstery may cause re-soiling problems.

A. In all forms, the best cleaning results are achieved by the use of chemicals. We may use solvents, powders, detergents and other solutions during the cleaning process. Manufacturers in the cleaning industry work to the highest specifications for quality and safety, designing products specifically for the cleaning of carpets and soft furnishings; and for safe use within the domestic environment. If you have asthma or are chemically sensitive, we will be able to use specialist chemicals designed to avoid causing any discomfort.

A. Health and safety is of paramount importance in the cleaning industry and to us here at Xtraclean. Professional cleaning solutions are tested for their effects on the environment and occupants of areas in which they will be used. We will also ensure that the relevant safety procedures are followed during the cleaning process. It is highly recommended that children and pets stay off of a damp carpet until it is completely dry, this will help prevent slip and fall hazards as well as tracking in fresh soil.

A. Drying time depends on many conditions, including how soiled the item was, how much water was used, weather conditions, indoor atmosphere, etc. However, in most normal cases, carpets and soft furnishings should be dry within 6-8 hours. If drying is a concern, mention it to one of our technicians who will be able to advise on drying times and, if required, use some specialist techniques to speed up the process.

A. If a carpet is properly installed, it is very rare that the cleaning process will cause it to shrink. We willo carry out a full inspection prior to any cleaning and test for potential problems such as shrinkage.

A. No guarantee can be made that any particular stain will be removed. Some stains permanently damage the carpet fibres and no amount of specialist cleaning will reverse this. We have advanced training for spot and stain removal and will be able to deal with most problems. If you have a stain you are concerned about, discuss it with a technician beforehand and they will be happy to advise.

A. It is important to note that protector will wear off of any carpet that is in use. Walking, vacuuming, general wear and cleaning will all have an effect on this. Carpet protectors shield the fibres, they are designed to prevent spillages, dropped items and other general wear affecting the carpet directly. However, in doing so it will lose some of its effectiveness and should be re-applied on a regular basis to ensure continued protection.

A. In most cases we will be happy to move furniture, but any help you can provide before we arrive to move light furnitire or empty bookshelves etc would be valuable in saving time. It is important that any valuable items or furniture containing valuables are moved prior to us entering the building, or clearly brought to the attention of our technicians.

A. Here at Xtraclean we are a NCCA member meaning we are part of the only independent UK trade body dedicated to the cleaning of carpets, hard flooring, upholstery, curtains and other soft furnishings.